5 Things People Hate About Waiting in Line

1.) Long Lines This may seem obvious, but when we say “long lines” we mean physical length, not wait time. While wait time is important, studies show that waiting customers will overwhelmingly choose a short, slow line over a fast, long line. Unified queues are the only certain solution for this complaint. 2.) Being Unoccupied… Read More

Time Lapse Video: A Queueing Lesson from Comiket

Comic Market, or “Comiket,” is the world’s largest self-published comic book fair that takes place semiannually at the Tokyo Big Sight Convention Center in Japan. There are over 500,000 people in attendance each year, and attendees usually line up days in advance in order to enter first and grab the highly coveted comic books. In… Read More

Prep for the Holidays with Unbeatable Deals on Crowd Control

It’s that time of year again. The weather’s getting colder (where we are at least), the decorations are up, and people are out shopping. We survived Black Friday, but we’ve still got the holidays to get through. Day-after Christmas sales, returns, and last minute shoppers will soon be flooding retail outlets across the country. Do… Read More

The Science of Lines – Wall Street Journal

Last year during the holidays, the Wall Street Journal published a wonderful Infographic called “The Science of Lines: What’s Really Happening at Checkout.” It deals with queueing theory, and people’s perceptions about waiting in line. It’s loaded with useful information, and since we missed it last year, we thought we’d share it with you now…. Read More

Life-size Gingerbread House at Disney’s Grand Floridian

Every year during the holidays, guests at Walt Disney World flock to the Grand Floridian Resort & Spa to see the handmade, life-size gingerbread house that stands in the luxurious lobby of the hotel. The house stands 16 feet tall and takes over 840 hours of labor to create. It’s comprised of 5,000 gingerbread shingles,… Read More

5 Ways Retailers Can Compete with Online Shopping This Holiday Season

Over the last few years, online shopping has begun posing a significant threat to brick and mortar retail stores. According to a study cited in the Wall Street Journal, about 33 percent of Americans in 2010 said they planned to shop online during the holiday season, while in 2011, that number rose to nearly 50… Read More

Grand Opening of Hyde Nightclub in American Airlines Arena

Last Tuesday, the Miami Heat kicked off their 2012-2013 season with a win against the Boston Celtics. In addition to an opening night victory, there was also a ring ceremony, and the raising of the championship banner – a truly electric night. The guys weren’t the only ones showing off new bling. American Airlines Arena… Read More

Long Lines in Florida as Early Voters Wait to Cast Ballots

Tomorrow is Election Day. The race is neck and neck, tensions are high, and both candidates know that in order to win this they need all of their supporters to get out and vote. As in every other election, the candidates are most concerned with getting people out in swing states, where a win could… Read More

Waiting in Line: An American Pastime

Whether it’s a pair of Nikes, an iPhone, or a mega-popular book, Americans are willing to wait for a product if they think it’s worth it. And most of the time, we’re willing to wait in an orderly fashion. On Tuesday, NPR published a topical piece on waiting in line, titled “Pumps and Polls: Why… Read More